Customer Satisfaction Index for India based Financial Services Major

Project Description

The client is a well know financial services company focused on providing home / auto loans and products on mutual funds. Radiare assisted the client in Telephonic administration of surveys, Collection and Management of survey data for trend analysis. The solution helped in computation of Customer Satisfaction Index at a granular level to enable aggregation and analysis at different hierarchy levels, Identification and categorization of customers at varied levels of satisfaction and loyalty for appropriate measures

Client: India based Large Financial Services Company