FreshInsights is a brand of Radiare. It encompasses various platforms built towards effectively managing and mining the client’s enterprise data. The platform offers visually intuitive dashboards and analytical reports that enables clients to get effective insights from their data.
Radiare has partnered with Freshworks in building Visualization solutions on top of Freshdesk and Freshservice suite of solutions.
The solutions are available in the respective market-places to all Freshworks customers who can consume theReports and Dashboards leveraging their existing Microsoft Power BI and Tableau product suite without any further investments.
FreshInsights enables our clients to get insightful and intuitive visualizations on the performance of their customer service agents, ticket analysis and trends, response time and ticket ageing among others. While some of the features are available for free, further customisation of the data management, reporting and analytics needs are provided for a nominal fee. All your data is securely hosted on the Azure cloud with multiple security layers. Currently many hundreds of customers of Freshworks have registered with our FreshInsights solution.